Managing Conflict in the Workplace 2025

Learn practical strategies to resolve workplace conflict, build communication skills, and create a healthier team culture

Workplace conflict is common — from miscommunication and competing priorities to difficult working styles.

If left unresolved, these issues can escalate into bigger problems that damage culture, morale, and productivity. In this webinar, employment lawyer Julia Shallcrass will show you how to prevent and resolve conflict through early intervention, communication strategies, and structured conflict resolution techniques.

You’ll learn how to handle disputes constructively, mediate workplace tensions, and manage difficult conversations with confidence.

Key areas covered include:

• Identifying the root causes of workplace conflict
• Using communication tools such as active listening and assertive techniques
• Applying structured conflict resolution strategies to achieve positive outcomes

LEARNING OUTCOMES

By the end of this webinar, attendees will be able to:

• Recognise common triggers of conflict and prevent escalation.
• Apply practical communication skills to resolve disputes early.
• Facilitate difficult conversations and mediate workplace disagreements with confidence.
• Understand different conflict management styles and when to use them.
• Apply structured conflict resolution strategies for positive outcomes.
• Foster a collaborative and productive workplace through effective conflict resolution.

SUITED TO

This webinar is ideal for managers, team leaders, business owners, and HR professionals who want to:

• Confidently handle disputes before they escalate.
• Support staff wellbeing and maintain a positive team culture.
• Learn practical tools for managing interpersonal conflict at work.

It is suitable for professionals at all levels, across small to large organisations, who want to build skills in communication and conflict resolution.

PRESENTER

Julia Shallcrass, Director and Lawyer/Employment Law Educator, KiwiBoss

Julia is an employment and privacy lawyer with over 17 years of experience in legal education. As founder of KiwiBoss, she helps HR professionals, managers, and leaders navigate workplace challenges while ensuring compliance with employment laws. Known for her practical and engaging training style, Julia delivers in-house and public courses both virtually and across New Zealand. KiwiBoss training helps participants develop clear, actionable strategies for improving productivity. She’s also an employment columnist for the NZ Herald and was named one of NZ Lawyer’s Elite Women in 2024 for her contributions to the profession. To explore KiwiBoss training opportunities and stay updated on upcoming courses and webinars, visit kiwiboss.co.nz.