Mastering Client Communication and Relationships 2025

Without Trust, Communication Is Just Noise

"Sorry to say this… but stop apologising." Most professionals think they communicate clearly, yet many unknowingly weaken client trust. This webinar exposes the subtle ways professionals lose credibility and control in conversations—and how to fix them.

Expect a direct, practical approach to client communication that eliminates friction, strengthens relationships, and helps you speak with clarity and confidence.

LEARNING OUTCOMES

By the end of this webinar, attendees will:

• Uncover the #1 reason clients complain - and why it’s not about mistakes.
• Identify hidden trust-killers in everyday communication.
• Classify clients from A to D - who creates friction, who fosters progress.
• Evaluate their own communication habits - are they unknowingly causing client frustration?
• Replace credibility-killing phrases with language that commands trust.
• Understand why apologising isn’t always the best approach - and what clients actually hear when you say "sorry."
• Master when to ask, when to inform, and when to act without eroding trust.
• Use Nonviolent Communication (NVC) to navigate difficult conversations with clarity and confidence.

SUITED TO

This webinar is for professionals who communicate directly with clients and customers. Suitable for all levels, it is especially valuable for those who want to build trust, improve engagement, and enhance clarity in their communication via email, meetings, or reports.

PRESENTER

Camelia Petrus, Workplace Behaviour Specialist, Core Purpose Ltd

Camelia Petrus is an ethical leadership and communication expert with a background in Organisational Psychology and Workplace Behaviour. As the founder of Core Purpose Ltd, she helps professionals refine communication to build trust and strengthen client relationships. Her signature programme is “The Ethical Leadership Blueprint.”