Addressing and Managing Poor Performance – 2025
1.5 CPD Hours
Description
Struggling with staff mistakes, missed deadlines, or poor attitudes? Join our practical webinar to learn how to manage underperformance confidently and legally—before it costs you clients.
Do your staff work at the wrong level, make too many mistakes, or miss deadlines? Perhaps you’ve lost clients over an employee’s poor attitude, or colleagues in your team have complained.
Managers must address and manage poor performance to survive and thrive in business. If you want a productive team, you must deal with poor performance early before it becomes a problem for colleagues, customers, and clients. Many managers delay giving feedback until it’s too late, which makes issues harder to resolve.
Even though you’re fed up with poor performance, do you avoid formal processes for fear of getting the process wrong?
In our practical and engaging webinar, you will find out how to address and manage staff who are under-performing. This webinar is your guide to performance management processes so you can reduce the legal risk of personal grievances.
Our employment lawyer Julia Shallcrass of KiwiBoss will cover your legal obligations.
If you work in management, HR or in consultancy services as a lawyer or accountant, it’s essential that you know how to:
- Identify poor performance
- Use coaching, training, and mentoring to improve performance
- Follow formal processes that comply with the law
- Avoid common legal pitfalls
- Give warnings and dismiss staff
- Manage tricky scenarios like stress and mental health
We will explore case law and case studies to help you deal with performance issues.
LEARNING OUTCOMES
This practical webinar will give attendees guidance on how to:
- Recognise performance issues and know when to start formal processes
- Distinguish between poor performance and misconduct
- Use coaching, training, and mentoring to improve performance
- Create clear, actionable goals under Performance Improvement Plans
- Conduct fair and reasonable performance management meetings
- Issues warnings and exit staff as required
- Handle sensitive issues such as stress and mental health with confidence
- Reduce legal risk by complying with employment law obligations
SUITED TO
This webinar is useful for all people managers, HR professionals, employers, team leaders, and business owners seeking practical guidance on how to address and manage poor performance. It is also valuable for advisors including lawyers and accountants who inform clients about proper procedures. It is useful for anyone wanting to improve staff performance and handle poor performers with reduced risk.
PRESENTER
Julia Shallcrass, Director and Lawyer/Employment Law Educator, KiwiBoss Limited
Julia is an employment and privacy lawyer with over 17 years of experience in legal education. As founder of KiwiBoss, she helps HR professionals, managers, and leaders navigate workplace challenges while ensuring compliance with employment laws. Known for her practical and engaging training style, Julia delivers in-house and public courses both virtually and across New Zealand. KiwiBoss training helps participants develop clear, actionable strategies for improving productivity. She’s also an employment columnist for the NZ Herald and was named one of NZ Lawyer’s Elite Women in 2024 for her contributions to the profession. To explore KiwiBoss training opportunities and stay updated on upcoming courses and webinars, visit kiwiboss.co.nz.